Over ten years ago, Paul Betteridge worked part time repairing and supplying laptops. 95% of all repairs and sales were laptops and the laptop market was booming! As Paul received more and more repairs, it was make or break time, go full time with his repair business or continue as a software developer. This was an easy choice and The Laptop Fixers was born! The Laptop Fixers name was chosen because it “Does exactly what it says on the tin”.
The Laptop Fixers have been at the forefront of the repair industry repairing every make and model of laptop and desktop PC and would often get enquiries for other unrelated devices such as game consoles, servers, photo recovery from usb sticks and more. The Laptop Fixers became known locally as the “go-to” for all tech repairs… not just laptops!
In 2010, the Apple iPhone and iPad was a massive global success and this forced a lot of phone manufacturers to adapt or die. Samsung in particular released their Galaxy range of smart phones and Tablets also the same year and the mobile device boom began.
The Laptop Fixers started to see a shift from desktops and laptop repairs to tablets, iPads, iPhones and mobile devices. Being a small locally owned company, with no red tape or shareholders to please, it was easy to adapt their repair offerings to keep up with the fast paced and ever changing world of technology which needed a fast and quality repair service! Mid-2017, The Laptop Fixers mobile device repairs accounts for 70% of all repairs booked into their two shops. Laptops accounted for just 25% and game consoles, GHDs, drones, data recovery and more obscure repairs the less than <5%.
After seeing out a recession, a global financial crisis and in 2017 deeply locked into the Brexit downturn, The Laptop Fixers have adapted to what world economy has thrown at them, sourcing parts and adapting their repair service for the latest tech but also ensuring they are there for customers using older tech. The financial downturns worked to The Laptop Fixers benefit, they saw a big drop in device replacement, but a massive increase in device repairs!
However, the name The Laptop Fixers now is over ten years old… laptops are no longer the primary repair so it was time to re-think a new name, a name that will work with all technology and instantly tell you what we do and like the original name “Does exactly what it says on the tin”.
Say hello to iFixTech.
This is exactly what we do, fix tech. We want to keep the in-person aspects the same, you come and visit one of our shops and you get to speak to the same person who fixed your tech last time.
This personal approach is what separates us from the big computer superstores! At iFixTech you speak and deal with the same person every time you visit us building a trusting bond and relationship with your regular in-store technician ensuring the issue you describe is 100% understood and fixed. We take great pride in data privacy and protection and at all times we ensure your device is 100% cared for and back to you as quickly as possible. Unlike the big computer superstores we perform pretty much all repairs in the same store you visit. We do not ship off your precious device to a repair centre hundreds of miles away for someone you do not know or trust having full access to your most sensitive, private and personal information stored on your device and off course hoping that your original instructions are correctly passed down and carried out by the technician hundreds of miles away!
What else is New?
New iFixTech Repair Centre Now Open In Wallisdown.
I have just opened a new repair centre in Wallisdown – the first of our iFixTech branded stores. Pop by when you are passing next – we have forecourt parking directly in front of the store (and overflow parking at the rear of the store) for easy access. Our existing The Laptop Fixers stores will be re-branded shortly to iFixTech.
You already got a one year warranty with all our repairs but I have really pushed the boat out this time… now you get a LIFETIME WARRANTY! (Yes you, did read this correctly!). And how about this for a deal breaker… we will also try to Price Match or beat our competitors quotes! More info can be see in our FAQ page.
Easy Online Booking System.
I have recently implemented a really easy to use online booking system for iPhone repairs allowing you to choose the exact time and day you want your iPhone fixed while you wait. This has proven very successful and all our customers love it and will be rolled out for all other repairs shortly.
Thank you for taking the time to read our brief story and we really look forward to the next 10 years working with you.
Owner / Managing Director
iFixTech (formally The Laptop Fixers)